Terms of purchase

For us, it is a matter of course that it should be both easy and safe to shop. That's why we've gathered here everything you could possibly need to know about how you can pay for your order, how it's delivered and much more.

DELIVERY

  • It takes 1-2 business days to process your order, regardless of the shipping method chosen.

  • Why is it taking so long to receive my order? We review the design you purchased to ensure you get the best quality.

  • We ship orders Monday through Friday, excluding weekends and holidays. It may take up to two working days for the order to be processed (for example, if you placed your order on Monday, it will be dispatched on Tuesday or Wednesday). Delivery to your door should be within 2-4 days.

  • Posterplanet wants to offer the best products at really good prices and therefore we have to charge a fee of SEK 199 for packages that are not picked up from your delivery point.

  • We hope you understand that this is only to cover our shipping cost and by charging this fee we ensure that all customers receive the best possible service at bargain prices. The fee is currently SEK 199 for each unclaimed package.

RETURN

  • All orders from PosterPlanet come with a 14-day right of withdrawal, counted from the date the products were received. If you choose to exercise your right of withdrawal, you must notify us before returning the product.

  • Return the product to the address:

The poster plane

Kronborggränd 14,

164 45 Coffin

order@posterplanet.se

Stockholm

Terms

  • When you return an item, it must be in the same condition as when you received it. You may inspect but not use the product. If the product is damaged or has been lost due to negligence on your part, your right of return ceases.

  • When returning an item, you must return everything that was included in the original delivery. This includes, but is not limited to, packaging materials used or additional gifts associated with the product purchased.

  • Wrong adress - If you enter an address that is considered by the courier to be insufficient or incorrect, the delivery will be returned to our facility. You will be responsible for the loading costs once we have confirmed an updated address from you.

  • Not picked up - Shipments that are not picked up are sent back to us and your customer is responsible for the cost.

WHICH SHIPPING METHODS DO YOU USE?

  • We use Postnord.

  • All orders will reach you within 2-4 business days of purchase.

  • Once your order has been shipped, you can request your tracking number by email: order@posterplanet.se

PAYMENT SOLUTIONS

  • We use Klarna and PayPal. We accept Visa, Mastercard, Amex.

RETURN POLICY?

  • You can cancel or change your order within 12 hours of purchase.

  • We are committed to our customers and want you to be satisfied.

  • We stand by our product and always offer a 100% customer satisfaction guarantee.

  • Just return the product to us undamaged within 14 days, email tracking information to order@posterplanet.se and we will refund you.